- Shipping & Returns
Shipping & Returns
Cut yardage and custom made-to-order furnishings are not returnable. Orders are non-cancellable and purchase price will not be refunded unless there is an obvious defect or the product was damaged in shipping. Purchasers acknowledge that custom-made product is subject to slight variation.
You may return most non-fabric or custom furnishing new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs but only if the return is a result of our error (for example, you received an incorrect or defective item). Please use the US postal service to return items to: Dragonfly Designs, PO Box 7980, Tahoe City, CA 96145. UPS packages may be sent to 153 Marlette Dr, Tahoe City, CA 96145.
You should expect to receive your refund within one to four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank or paypal to process our refund request (5 to 10 business days).
If you need to return an item, please call us at 530-583-6076 to arrange for the return. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the United States. Please inquire first about international orders. Note that there are restrictions on some products and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.